Case study · Healthcare
After-hours voice agent for a multi-location dental group
A voice agent books appointments and answers insurance questions across every clinic, all night.
- Client
- Dental group with 14 locations
- Industry
- Healthcare
- Timeline
- 4 weeks
- Services
- AI Workflow Automation
The challenge
Calls after 5pm went to voicemail, and most callers never left one. Each clinic used a different scheduling setup, so a single answering service could not book for all of them.
What we did
- 01
Voice agent trained on each clinic's services, hours, and insurance rules, with a shared persona across locations.
- 02
Integrated with the practice management system to check availability and book in real time.
- 03
Escalation path for emergencies and anything the agent was not confident about, with transcripts sent to the front desk.
- 04
Piloted in two clinics, tuned on real calls, then rolled out to all fourteen.
“The voice agent books more appointments than our front desk ever did.”
Dental group with 14 locations
Have a similar problem?
We will tell you on the first call whether the same approach fits, and what it would return.