Project · AI
FrontDesk
After-hours voice agent for multi-location clinics
- Category
- AI
- Timeline
- 4 weeks
- Stack
- Twilio, Deepgram, OpenAI, Practice management API
The problem
After-hours calls going to voicemail that most callers never left.
What we built
A voice agent that answers, books, and reschedules across fourteen clinics, checks live availability, answers insurance questions, and escalates emergencies with a transcript.
Highlights
- One persona across every location, trained on each clinic's rules
- Real-time availability checks and bookings in the practice system
- Emergency and low-confidence escalation with transcripts to staff
- Piloted in two clinics, tuned on real calls, rolled out to all fourteen
Stack
- Twilio
- Deepgram
- OpenAI
- Practice management API
Need something like FrontDesk?
Most of this is reusable. Tell us your version of the problem and we will scope the smallest build that solves it.